Support

How can we help?

Pick a product for its FAQ and specifics — or find general help with orders, licenses, and refunds below. We typically respond within one business day.

Product help centers

Renamely Support

Batch file renaming for Mac — free core renamer, Pro power tools.

FAQ, licensing, refunds, system requirements, and downloads.

Open Renamely help →

Pagehound Support

PDF OCR that makes scanned documents permanently searchable — 100% offline.

FAQ, licensing, refunds, system requirements, and downloads.

Open Pagehound help →

General help

Contact

For technical issues, licensing questions, or feedback on any Novetool app, email us.

help@novetool.com

Refunds

Direct purchases are backed by a 30-day money-back guarantee, handled by our Merchant of Record. App Store refunds follow Apple's policy.

Refund Policy

Order Lookup

Lost your license key or receipt? Search your email for messages from Creem, or retrieve your order on creem.io.

Find my order

Legal & policies

These documents apply to all Novetool products.